Operations

Operations Specialist (Portland, ME)

Portland, Maine
Work Type: Full Time

At Park Thrive, we help clients turn unused parking into revenue and optimize the profitability of existing paid parking through our best-in-class, customizable software. We are looking for a creative and organized Operations Specialist to join our team. This person will onboard new clients, manage a variety of contractors and help provide excellent customer support to our clients once they are live. 


This is a hybrid role based in Portland, Maine. The role may require a few hours of regular weekend work but also offers a flexible schedule during the week. We are open to exploring this role as part time opportunity as well.


Key Responsibilities:
  • Manage the onboarding process for new clients from software to physical setup (~40% of the role)
  • Support the sales team as they manage the full sales cycle with prospective clients
  • Source and manage contractors who will help monitor client parking lots
  • Leverage support resources to provide customer support to clients
  • Help create and maintain customer support resources and processes
  • Help maintain accurate records of sales activities in the CRM

Qualifications:
  • Track record of leadership and motivating people to get the job done
  • Comfortable working in a dynamic environment with a strategy that is evolving in real time
  • Comfortable working in a hybrid environment
  • Demonstrated analytical and problem solving mindset
  • Self-motivated and flexible with the ability to wear multiple hats and prioritize effectively
  • Comfortable with CRM software and excited to learn about other business tools
  • Proficient with a power drill and gorilla tape

What we Offer:
  • $55k salary with opportunities for growth
  • 15 PTO days + 5 Sick Days
  • Health, Dental, Vision Insurance (90% covered by the company)
  • Remote work culture (initially Hybrid)
  • Flexible schedule that emphasizes getting the job done

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